1. Introduction
SUPERROOTS, operated by Honest Herbal Private Limited (“Company”, “we”, “us”, or “our”), operates the website thesuperoots.com
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit, use, or make a purchase through our Website.
By using our Website or providing your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you use our Website, we may collect the following information:
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Name
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Email address
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Mobile number
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Billing and shipping address
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Account information
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Order and purchase details
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Payment and transaction information
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Information provided through contact forms or customer support
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IP address, browser, device, and technical information
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Website browsing and usage information
We may also receive relevant information from third-party service providers, including payment gateways, shipping partners, analytics providers, and other service providers that support our Website and business operations.
3. How We Use Your Information
We may use the information collected to:
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Process and deliver orders
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Process payments, refunds, and returns
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Manage customer accounts
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Provide customer support
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Send order, payment, and delivery updates
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Improve our Website, products, and services
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Understand Website usage and customer preferences
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Send promotional communications and offers where permitted
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Prevent fraud, misuse, and unauthorized activities
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Comply with applicable laws and legal requirements
4. Cookies and Tracking Technologies
Our Website may use cookies, pixels, analytics tools, and similar technologies to:
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Improve Website functionality
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Remember preferences
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Analyse Website traffic and usage
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Understand customer interactions
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Measure marketing and advertising performance
You may disable cookies through your browser settings. However, disabling cookies may affect certain Website features and functionality.
5. Consent
By using our Website and providing personal information, you consent to the collection, use, and processing of your information as described in this Privacy Policy.
Where applicable, you may withdraw your consent by contacting us using the details provided below. Withdrawal of consent may affect our ability to provide certain services or Website features.
6. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third-party service providers that help us operate our Website and fulfil our services, including:
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Payment gateways and payment service providers
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Shipping and logistics partners
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Website hosting and technology providers
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Analytics providers
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Marketing and advertising service providers
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Customer support providers
We may also disclose personal information where required by applicable law, government authorities, legal proceedings, or when reasonably necessary to protect our rights, customers, Website, or business.
7. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfil the purposes described in this Privacy Policy
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Complete transactions and provide services
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Maintain business and transaction records
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Resolve disputes
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Comply with applicable legal and regulatory requirements
When personal information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.
9. Third-Party Links
Our Website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of such third parties before providing them with personal information.
10. Children's Privacy
Our Website is not intended to knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we may take reasonable steps to delete such information.
11. Your Rights
Subject to applicable law, you may have the right to request:
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Access to your personal information
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Correction of inaccurate or incomplete information
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Deletion of certain personal information
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Withdrawal of consent where applicable
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Unsubscription from promotional communications
Requests can be made using the contact details provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Company: Honest Herbal Private Limited
Brand: SUPERROOTS
Website: www.thesuperoots.com
Email: [Add official support email]
Phone: [Add official phone number]
Address: [Add registered/business address]