Returns & Refunds

Cancellation, Returns & Refunds Policy – SUPERROOTS

At SUPERROOTS, we are committed to delivering authentic, high-quality herbal teas and wellness products crafted with care and tradition. This policy explains the conditions and process for returns, replacements, refunds, and cancellations.

1. Return Eligibility 

  • Return requests must be raised within 7 days of receiving the order.

  • Products must be unused, unopened, and in their original packaging.

  • Opened or used herbal products cannot be returned due to health and safety considerations.

  • Returns are accepted only for purchases made directly through www.thesuperoots.com.

  • For purchases made through a retailer or marketplace, please contact the respective seller directly.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Herbal products that have been opened or used

  • Products that are not in their original condition or packaging

  • Gift cards

  • Promotional items or free samples

  • Products damaged due to customer mishandling

3. How to Initiate a Return

To request a return:

  1. Contact our Customer Care team within 7 days of delivery at [support email/contact link].

  2. Provide the order number and the reason for the return.

  3. For damaged or incorrect products, attach clear photographs showing the issue.

  4. Our team will review the request and, if approved, provide the necessary return instructions and return shipping address.

4. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, or contains an incorrect product:

  • The issue must be reported within 48 hours of delivery.

  • Contact us with the order number, a description of the issue, and clear supporting photographs.

  • After verification, SUPERROOTS will arrange a replacement or process a full refund, as applicable.

5. Refund Process

  • Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Shipping charges are non-refundable, except where the return is due to an order error or product defect.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service when returning an eligible product.

7. Order Cancellations

  • Orders may be cancelled before dispatch.

  • To cancel an order, please contact our Customer Care team as soon as possible.

  • Once an order has been shipped, the standard return process described above will apply.

8. Contact Us

For questions or assistance regarding returns, replacements, refunds, or cancellations, please contact us through our Contact Us page.

Company: Honest Herbal Private Limited
Brand: SUPERROOTS
Website: www.thesuperoots.com
Email: [Add official support email]
Phone: [Add official phone number]