Welcome to SUPERROOTS, operated by Honest Herbal Private Limited. These Terms & Conditions govern the use of the SUPERROOTS website, products, services, and purchases made through www.thesuperoots.com.
By accessing or using this website, browsing our products, creating an account, or placing an order, the customer agrees to be bound by these Terms & Conditions. Please read them carefully before using the website or placing an order.
1. About SUPERROOTS
SUPERROOTS offers herbal teas, dried herbs, roots, and other nature-inspired wellness products. Our products are carefully sourced, processed, and packed with the intention of supporting everyday wellness routines.
All product information provided on the website is intended to describe the product, its ingredients, preparation methods, and general characteristics.
SUPERROOTS products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product information provided on the website should not be considered medical advice.
2. Eligibility
By using this website, the customer confirms that:
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The information provided during registration or checkout is accurate and complete.
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The customer is legally capable of entering into a purchase agreement.
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The website will be used only for lawful purposes.
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The customer will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.
SUPERROOTS reserves the right to restrict or terminate access to the website where misuse, fraudulent activity, or violation of these Terms & Conditions is identified.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on the website are accurate and up to date.
However:
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Natural herbs and roots may vary slightly in colour, size, texture, shape, and appearance.
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Product images may appear slightly different depending on screen settings, lighting, and display devices.
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Product availability, packaging, labels, and presentation may change from time to time.
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Minor variations in naturally sourced products should not necessarily be considered a product defect.
SUPERROOTS reserves the right to update product information, descriptions, packaging, specifications, and availability without prior notice.
4. Pricing & Payments
All prices displayed on the website are shown in Indian Rupees (INR) unless otherwise specified.
Prices may be changed, updated, or corrected at any time without prior notice.
Customers agree to provide valid and accurate payment information while placing an order. Available payment methods may include online payment options and other payment methods offered at checkout.
An order will generally be processed only after successful payment confirmation and subject to product availability.
In the event of an incorrect price, technical error, payment-processing issue, or other pricing discrepancy, SUPERROOTS reserves the right to cancel or modify the affected order and provide an appropriate resolution in accordance with applicable law and company policies.
5. Order Confirmation & Cancellation
After an order is placed, an order confirmation may be sent to the email address or contact details provided during checkout.
An order is considered successfully placed only after the payment and order details have been successfully processed.
SUPERROOTS reserves the right to cancel an order in circumstances including, but not limited to:
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Product being unavailable.
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Incorrect pricing or product information.
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Suspected fraudulent or unauthorized transactions.
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Incomplete or incorrect customer information.
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Technical or payment-processing errors.
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Circumstances beyond reasonable control.
Where an eligible prepaid order is cancelled by SUPERROOTS, the applicable refund will be processed according to the company's Refunds Policy and applicable payment-processing timelines.
6. Shipping & Delivery
SUPERROOTS aims to dispatch orders within the applicable processing period mentioned on the website.
Delivery timelines may vary depending on factors including:
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Shipping location.
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Courier availability.
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Weather conditions.
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Public holidays.
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Natural events.
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Operational delays.
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Incorrect or incomplete delivery information.
Once an order has been handed over to the courier partner, delivery is subject to the courier company's network and operational conditions.
Customers are responsible for providing an accurate name, delivery address, phone number, email address, and other information required for successful delivery.
For complete details regarding shipping and delivery, please refer to our Shipping Policy.
7. Returns, Refunds & Exchanges
Returns, refunds, and eligible replacements are governed by the SUPERROOTS Returns & Refunds Policy.
Customers are advised to review the applicable policy before placing an order.
Where a return, refund, or replacement is eligible, the customer may be required to provide relevant information such as:
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Order number.
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Product details.
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Photographs or videos of the product.
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Reason for the return or complaint.
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Delivery or packaging information.
Products returned without meeting the applicable return conditions may not be eligible for a refund or replacement.
8. Herbal & Wellness Disclaimer
SUPERROOTS products may contain herbs, roots, flowers, teas, and other naturally sourced ingredients.
Individual experiences with herbal products may vary. Information regarding traditional uses, preparation methods, or general wellness benefits is provided for informational purposes only and should not replace professional medical advice.
Customers should exercise appropriate caution and consult a qualified healthcare professional before consuming herbal products if they:
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Are pregnant or breastfeeding.
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Have an existing medical condition.
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Are taking prescription or other medications.
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Have known allergies or sensitivities.
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Are unsure whether a particular ingredient is suitable for them.
Customers are responsible for reviewing product information and determining whether a product is suitable for their individual circumstances.
9. Intellectual Property
All content available on the SUPERROOTS website, including but not limited to:
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Brand name and logo.
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Product photographs.
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Graphics and designs.
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Product descriptions.
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Written content.
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Website layout and design.
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Videos.
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Icons and visual elements.
is owned by or licensed to Honest Herbal Private Limited, unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed, published, displayed, or commercially used without prior written permission from Honest Herbal Private Limited, except where permitted by applicable law.
10. Website Use
Customers agree not to:
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Use the website for unlawful purposes.
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Attempt to interfere with website security or functionality.
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Upload malicious code, viruses, or harmful material.
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Copy or reproduce website content without permission.
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Attempt unauthorized access to accounts, servers, or systems.
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Use automated methods to collect, extract, or scrape website content without authorization.
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Engage in any activity that may damage, disable, overburden, or impair the website.
SUPERROOTS reserves the right to take appropriate action against misuse of the website, including restricting or terminating access where appropriate.
11. Third-Party Services & Links
The SUPERROOTS website may use third-party services such as payment gateways, logistics partners, analytics providers, technology platforms, hosting providers, and other service providers.
The website may also contain links to third-party websites for convenience.
SUPERROOTS does not control the content, policies, security, or practices of independent third-party websites and is not responsible for their services, content, availability, or policies.
Customers should review the applicable terms and privacy policies of third-party services before using them.
12. Limitation of Liability
To the extent permitted under applicable law, SUPERROOTS shall not be responsible for losses, interruptions, or delays arising from circumstances beyond its reasonable control, including:
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Technical interruptions or website downtime.
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Delivery delays caused by third-party courier partners.
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Natural events or circumstances beyond reasonable control.
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Third-party service failures.
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Unauthorized access resulting from circumstances outside the reasonable control of SUPERROOTS.
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Events affecting the availability or operation of the website or services.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights, statutory rights, or legal protections that cannot legally be excluded or limited under applicable law.
13. Privacy
The collection, storage, use, and processing of customer information are governed by the SUPERROOTS Privacy Policy.
By using the website, customers acknowledge that information may be collected and processed as described in the Privacy Policy for purposes including:
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Order processing.
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Payment processing.
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Product delivery.
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Customer support.
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Website operations.
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Service improvement.
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Compliance with applicable legal requirements.
Customers are encouraged to review the SUPERROOTS Privacy Policy for further information regarding the handling of personal information.
14. Changes to These Terms
SUPERROOTS may update these Terms & Conditions from time to time to reflect changes in products, services, website functionality, legal requirements, or business practices.
The updated version will be published on this page with the revised Last Updated date.
Customers are encouraged to review this page periodically for any changes.
Continued use of the website after updated Terms & Conditions have been published constitutes acceptance of the updated terms, to the extent permitted under applicable law.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with the website, products, services, purchases, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts having authority under applicable Indian law.
16. Contact Us
For questions regarding these Terms & Conditions, orders, products, returns, or other website-related matters, please contact SUPERROOTS through the contact details provided on our website.
SUPERROOTS
Operated by: Honest Herbal Private Limited
Website: www.thesuperoots.com
By using the SUPERROOTS website or placing an order, the customer acknowledges that these Terms & Conditions have been read, understood, and accepted.